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Due to the COVID-19 PANDEMIC, you may experience shipping delays with carriers beyond BlackLux's control. We appreciate your patience. WHAT IF I NEVER RECEIVED MY ITEM? We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the...

UPDATE ON SHIPPING BlackLux works with a fulfillment partners to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on.Our fulfillment partners are still operating and we’re continuing to accept orders and normal shipping time is occurring. Certain items may experience longer  fulfillment and shipping due to some COVID-19 delays but your order will reach you. We have noticed there are some delays with shipping partners which will impact delivery orders, where orders are taking longer than normal to arrive. Therefore, we asking customer to allow additional time for orders to arrive as it is out...

  UPDATE ON SHIPPING BlackLux works with a fulfillment partners to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on.Our fulfillment partners are still operating and we’re continuing to accept orders and normal shipping time is occurring. Certain items may experience longer  fulfillment and shipping due to some COVID-19 delays but your order will reach you. There is some delays with shipping partners which will impact delivery orders. If an item is being ordered for special occasion please reach out to us via email. We are sending emails out periodically to advise our...