ADDITIONAL SHIPPING AND HANDLING UPDATES

Due to the COVID-19 PANDEMIC, you may experience shipping delays with carriers beyond BlackLux's control. We appreciate your patience.

WHAT IF I NEVER RECEIVED MY ITEM?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

MY PACKAGE SHOWS IT'S STILL IN TRANSIT, CAN YOU HELP?

BLACKLUX cannot provide additional shipping information beyond what's provided through tracking numbers once it is in the carriers possession. Once an item is in transit, there is no action we can take to expedite the delivery process. If you believe the package to be lost or stolen, it is the customers responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

MY PACKAGE HASN'T ARRIVED YET, CAN YOU FILE A CLAIM FOR ME?

BLACKLUX is not responsible for any lost or stolen packages. If you believe the package to be lost or stolen, it is the customers responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

+ INTERNATIONAL ORDERS

Please check your shipping address for accuracy. We ship via USPS (United States Postal Service) First-Class Mail International. Shipping charge do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country and BLACKLUX is not responsible for these fees. As the Importer of Record, you are responsible for any additional charges.