FAQs

UPDATED INFORMATION FOR OUR CUSTOMERS

We are right here with you.

BLACKLUX SHIPPING POLICY:
Items are made to order so please allow time for your order to be created and processed BEFORE shipping. Orders may take 7-18 business days to process and ship. This means, if you pay for 2 day priority shipping, your item will take about 7 -12 business days to be designed by our team and shipped out. Once your item is shipped, THEN you will recieve the item in approximately 2 days. This policy begins approximately 24 hours after your order is placed and processed (not including weekends and holidays).** If you order the BCROWN SNEAKERS, please note it takes approximately 30 days (not including weekends and holidays for shoes to be made and shipped to you.**

Delivery updates:

9/30/2020:

How ​BlackLux is adapting to COVID-19:

BlackLux works with a fulfillment partners to print and ship our orders. We’re in regular communication with them for the latest updates of what’s going on.

Our fulfillment partners are still operating and we’re continuing to accept orders and starting to get back to normal. Certain items are still experiencing longer  fulfillment and shipping but your order will reach you. Still experiencing delays with shipping partners which will impact delivery orders. If item is being ordered for special occasion please reach out to us via email. We are sending emails out periodically to advise our customers of any changes of fulfillment and shipping time period.Your support means a lot to us, especially during this time.  Stay safe and take care of yourself and your family during this time. 

COVID-19 DELIVERY UPDATES:

6/15/2020 - BlackLux is experiencing longer than expected shipping times.  We are having fulfillment and shipping delays by up to 15-35 business days.  We thank you for your patience and apologize for the inconvenience.  

BlackLux Management

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Along with the safety of our employees, our priority is to continue supporting our customers. We think that it's especially important during these times to support our customers to work from home however we can.

Although our fulfillment times are improving for some categories, we're still seeing longer fulfillment and shipping times than we'd like.  We're working hard to safely increase our capacity. Many products are taking 2-3 weeks for fulfillment.

This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.

 Thank you for your patience!

BlackLux

COVID-19 UPDATE:

5/28/2020:

The global social distancing measures are affecting our store as well which means order fulfillment and shipping is taking more time than usual. Our standard fulfillment estimate of 7 to 15 business days is currently closer to 10 to 28 business days. We’re actively communicating with our fulfillment partner and following the latest news on Covid-19. This is a difficult time for everyone and we thank you for your patience. Health is the number one priority right now, so stay safe

COVID19 UPDATES

DELIVERY
We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. BlackLux cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

RELATED FAQS EXCHANGES/REFUNDS

Return or exchange any unworn, unwashed or defective merchandise by mail. DUE TO COVID-19: Returns must be made within 21 days of the order shipment date to be issued a full refund to the original form of payment.
All items bought with a discount code are non-refundable.
All items that are labeled as "Limited Edition" in their description are non-refundable. 

IS MY BLACKLUX SHIRT MEN'S OR WOMEN'S SIZING?

BlackLux shirts, hats and hoodies are noted if they are unisex sizings.