REFUNDS AND EXCHANGES
At BLACKLUX, we're committed to helping keep our customer and staff safe during this difficult time.
EFFECTIVE IMMEDIATELY: IN AN EFFORT TO HELP STOP THE SPREAD OF COVID-19, WE ARE NOT ACCEPTING ANY RETURNS UNTIL FURTHER NOTICE.
Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.
* All sales are NON-REFUNDABLE.
* Only exchanges and merchandise credit will be allowed.
* Return Authorization Number (RA#) is required for all items being returned.
* RA# request for any damaged items must be made within 7 days upon delivery of merchandise and all items being returned for credit must be in the original condition with its original packaging.
* It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit.
* Shipping and handling fees are NON-REFUNDABLE except for damaged items being returned.( Including ALL refused and unaccepted packages).
* There is a 20% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 5 days.
* Items returned after 14 days upon delivery of merchandise will not be accepted.
* NO EXCEPTIONS
* ALL SALE ITEMS ARE FINAL
HOW TO RETURN OR EXCHANGE:
1. Information required for Return/Exchange:
* First and Last Name
* Contact Name
* Email Address
* Order #
* Order Datee
* Style # for Return/Exchange Item
* Quantity for Each Style #
* Reason for Return/Exchange
2. Email the above information to receive an RA# for your return/exchange
3. Once RA# is acquired, ship the item(s) to:
4. Upon receiving your Return/Exchange item(s),you will recontacted via E-mail for final confirmation.