11.23.2020

REFUNDS AND EXCHANGES

At BLACKLUX, we're committed to helping keep our customer and staff safe during this difficult time. 

EFFECTIVE IMMEDIATELY: IN AN EFFORT TO HELP STOP THE SPREAD OF COVID-19, WE ARE NOT ACCEPTING ANY RETURNS UNTIL FURTHER NOTICE.

Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.

* All sales are NON-REFUNDABLE.

* Only exchanges and merchandise credit will be allowed.

* Return Authorization Number (RA#) is required for all items being returned.

* RA# request for any damaged items must be made within 7 days upon delivery of merchandise and all items being returned for credit must be in the original condition with its original packaging.

* It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit.

* Shipping and handling fees are NON-REFUNDABLE except for damaged items being returned.( Including ALL refused and unaccepted packages).

* There is a 20% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 5 days.

* Items returned after 14 days upon delivery of merchandise will not be accepted.

* NO EXCEPTIONS

* ALL SALE ITEMS ARE FINAL

HOW TO RETURN OR EXCHANGE:

1. Information required for Return/Exchange:

* First and Last Name

* Contact Name

* Email Address

* Order #

* Order DAte

* Style # for Return/Exchange Item

* Quantity for Each Style #

* Reason for Return/Exchange

2. Email the above information to receive an RA# for your return/exchange

3. Once RA# is acquired, ship the item(s) to: 

4. Upon receiving your Return/Exchange item(s),you will recontacted via E-mail for final confirmation.