Terms and Conditions Policy

I understand and agree to all of these terms and conditions upon purchasing:

    1. I have read the return & shipping policy page.
    2. Any incorrect address is not our fault and may result in additional shipping costs.
    3. I understand that DUE TO COVID-19 there may be a delay in my delivery. It may take 7-18 business days OR MORE after fulfillment to receive my order.
    4. I confirm that I have ordered the correct color, size and quantity.
    5. I understand that if I change my order during processing or a change has to   be made that it will cause a cancellation or delay in my shipping/receiving.
    6. I confirm that my shipping and email address is correct. 
    7. I understand that BlackLux is not responsible for any missed or rescheduled deliveries from the shipping partners the business uses. 
    8. I understand that I may not receive an email response to any question that is already answered on the website. 
    9. I understand that BlackLux offers a  14 day warranty on all their products once order has been received bycustomer. For any quality-related or manufacturing defect issues within this time frame, an exchange or replacement will be honored. Please open your packages upon receipt. BlackLux is not responsible for how I wash & treat my product.  
    10. I understand items are made to order so please allow time for order to be created and processed BEFORE shipping. This means, if you pay for 2 day priority shipping, your item will take about 7 -14 business days to be designed by our team and shipped out. Once your item is shipped, THEN you will recieve the item in approximately 2 days. This policy begins approximately 24 hours after your order is placed and processed (not including weekends and holidays).** If you order the BCROWN SNEAKERS, please note it takes approximately 30 days (not including weekends and holidays for shoes to be made and shipped to you.**
    11. EFFECTIVE IMMEDIATELY: IN AN EFFORT TO HELP STOP THE SPREAD OF COVID-19, WE ARE NOT ACCEPTING ANY RETURNS UNTIL FURTHER NOTICE.
    12. I understand that orders placed after shipping timeline provided may not be received by CHRISTMAS.